When you fall down as a kid you can scrape up a knee or elbow but you get back up and start to climb, or run, or whatever. We've been on a pretty steady climb, most weeks doing better than the last, yesterday was our second busiest day yet (after the Friday we opened) and tonight just wasn't a spectacular service.
We started off rough, big batch of beans set on too high heat and burned at the bottom, whole batch smelled and tasted burnt. Of course it takes 90 minutes at least to make more. Our first batch of rice was underdone and a bit crunchy, then the room filled within an hour of opening there was a wait for a table. With a crowd like that it is tough to make up for the stuff that doesn't work. People get grumpy and feel responsible, energy sinks and things just aren't so much fun. I think overall most guests had a satisfactory experience, which is a disappointment to me because I want people to be thrilled, while maybe 10 to 12 folks were really let down by their meal. That hurts me a lot because ultimately I take responsibility for the wellbeing of all of our guests and I failed those people on their Saturday night out. Sure, I can make excuses about shifting staff or not enough sleep last night, but I need to look forward and make sure the rest of tonight runs smooth (only a few people in dining room now) and that tomorrow we are back on our game.
I think that despite food coming out of the kitchen quite slowly, and the early stumbles with beans and rice, the quality of the food was maintained. We did sell out of the skirt steak special before 8:30. I have 2 more complete skirts which I'll trim for service tomorrow evening.
Tonight the bear ate me, but I'll be back tomorrow, with bells on, and ready to rumble!